Utilities

Travel tickets are always issued along with a fiscal receipt.

Customers who, for tax deduction purposes, need to receive an invoice must submit a request within 24 hours of purchase by filling out the web form. By the 15th of the month following the date of purchase, Arenaways will send a courtesy copy of the invoice in PDF format to the email address provided.

The loss or finding of personal belongings on board Arenaways and Flytrain can be reported through the Arenaways FindMyLost portal.

Reports can also be submitted by contacting on-board staff or reaching out to Arenaways Risponde.

Found items are returned to the customer who can prove ownership or describe the item. After 30 calendar days from the discovery, unclaimed items will be transferred to the Lost Property Service of the Municipality of Cuneo.

Identity documents and credit cards are handed over to the Railway Police for return.

We understand the needs of families and always strive to help them! We have established the free Arenaways Accompagna minor accompaniment service, dedicated to travelers aged between 7 and 14 who need to travel alone.

The service is only available by reservation, by writing to customercare@arenaways.it at least 3 working days before the planned travel date and attaching the minor accompaniment request form and the related authorization.

Choose your location and download the modal interchange map to discover ticket sales points, parking areas, substitute bus stops, and all services available near the station!